Contact Us : 07976 744019 Enquiries@tkns.co.uk
 
 
 

Support

TKNS can provide professional I.T. support for both new and existing implementations. We offer bespoke technical support options based on customer requirements which generally comprise of both proactive management (monitoring) and reactive support (Reacting to events with little to no anticipation) components. Our technical team incorporates very experienced systems engineers, and technical consultants
 

A typical Support agreement would cover the following areas:-

 
  • Real-time monitoring.
  • Remote support.
  • General On-Site support.
  • Onsite Advanced IT diagnostics.
  • Emergency Rapid Response services.
  • Patch Management.
  • Backup Management.
  • Anti Virus Management.
  • I.T. Security Administration.
  • Asset Inventory.
  • Quarterly Reviews.
  • Scheduled Server Restarts.
  • Windows Event Log Monitoring.
  • User Account Administration.
 

Support Agreements can be as simple as remote email or telephone support with quarterly health checks; up to, onsite deployment, where necessary, with remote monitoring of key platforms and all with a suitable Service Level Agreement (SLA). With these factors in mind, we are confident that we will ensure our customers will demonstrate:

 
  • More reliable systems.
  • Low and predictable costs.
  • Speed of deployment.
  • Reduced support overheads.